Frequently Asked Questions (FAQ's)


How do I make sure that I won't run out of fuel?

To ensure that as a customer you don't run out of fuel, you should request automatic delivery. That is where the company makes sure that the customer always has an adequate supply of fuel. The company will count the "degree days" to keep track of the cold. They consider the building size, the usage, and the building age. This is called the "k-factor" together the 2 measurements along with you tank size enable the company to pinpoint exactly when customers need a delivery long before most people would know it themselves. Automatic delivery doesn't cost any more money, or mean that you'll use more fuel. It's simple, easy and brings peace of mind.

I've heard one of my neighbors tell me that they had to replace a plastic oil fill pipe on their system. What did they mean?
Oil fill vent pipes by code have to be metal - 2" diameter - Some homes have used PVC plastic in the past - to save time and money, but what happens is over time the oil that flows into the tank from the outside fill pipe - will break down the glue that holds the pipes together and will leak, causing a mess inside of your home. Any plastic fill vent pipe should be replaced for your benefit - you can have a plumber do this or contact us for assistance.

In my basement I have my oil tank, and no matter when the gauge always reads the same thing, why doesn't it work?
Basement tanks usually have a gauge and a "site glass" on the top of the tank with a red disk that floats inside of the tank there's a flat - that moves as the oil level changes - at times the float can get stuck or just stop working - it's a mechanical device. When it stops working the easiest thing to do - is unscrew the site glass pull up on the red disk and let go - if it floats freely it was stuck - if it doesn't it needs to be replaced. In addition gauges are part of the systems vent and "alarm system" that gives off a whistle outside when the air rushes out of the vent as oil is put in the tank. This whistle sound tells the fuel delivery driver when the tanks full - if the whistle stops that means the tank is nearing full and to stop filling. Without a working whistle it's difficult to get the oil filled properly. And the customer may not get a full tank. Or could lead to a tank over flow. Gauges and whistles can usually repaired by a plumber or call us for assistance.

My oil tank gauge reads 1/8 tank how long will it last - will I run out soon?
Assuming your tank is a basement tank there usually 275 gallons - at 1/8 of a tank you would have approx 40 gallons left - and assuming average size home for heating and hot water you would be ok for 3-4 days.

How do I get on a Budget program plan?
Contact a customer service representative, and they will explain how our 10 month payment plan works.

What is a "wintermix" and should I have it?
Some customers that have fuel oil tanks in very cold locations - such as an unheated garage or outside can have heating oil "gel" - This occurs when the temperature gets below freezing - heating oil will thicken and not properly flow - In cause when the tank is in a location where this may happen a "wintermix" would be appropriate. Wintermix consists of a mixture of heating oil and an additive that will not allow gelling - It will ensure proper flow of oil to your furnace - the additive is added directly to the fuel oil at the delivery. There is an additional cost for wintermix - and wintermix only needs to be used in the colder months. During warmer seasons you may use regular heating oil.

What do I do if I need service can I call you? 24/7
Yes we are available 24/7 for after hours calls - We can assist you with fuel deliveries and if it's a service issue - we have quality technicians that we've worked with for many years and we can put you in touch with one of them to get you up and running. They will bill you separately for there service. After hours fuel delivery may require additional charges depending on the situation. We would advise you of this before we come out.

A plumber said that he's seen oil tanks with "sludge in it" or "dirty oil" what is sludge?
Sludge occurs due to the constant change in temperature and moisture that gets in your oil tank. These temperature changes happen often and create moisture and a condition where the "sludge" which is an organism that breeds in the tank due to the conditions. Sludge will go to the bottom of the tank and can be "stirred" up when getting a fill. Then you can experience a clogged filter and improper functioning of your unit. Sludge is not "dirty oil" sludge grows in the tanks due to the condensation and temperature conditions of the tank. We have a sludge treatment that we can add to your tank when we fill it - it must be done at that time so the filling will suspend the sludge partials in the oil and the sludge treatment can go to work attacking the sludge and dissolving it - Please keep in mind that you will need to do a filter change once a sludge treatment is done.

Why isn't my propane tank filled to 100% capacity?
As the outside temperatures increase, the gas in the tank needs room to expand. Therefore, we only fill the tank to 80-85% capacity, which allows the fuel to expand freely.

How do I read the gauge on my propane tank?
Not all tanks have gauges. If your tank does have a guage, it is located on the top of the tank, usually under a lift able lid. The tank is read in percentages. For example, in a 100-gallon tank, with a reading of 20% means that there are 24 gallons of propane left for use and 50% means that there are 60 gallons left for use. The formula is: percentage on the gauge, times 1.2, equals the number of gallons left for use. The formula is: percentage on the gauge, times 1.2, equals the number of gallons left in the tank (% X 1.2 = Gallons). If you wish to have Tolinos place your account on an automatic refill schedule. If you find that the schedule is not often enough or too often, just give Tolinos a call and a new schedule will be arranged based on your consumption needs.

Will an odor exist if there is a gas leak?
Yes, a disagreeable odor is added to the propane so that you should be able to easily detect a leak or an unit burner. If you smell gas, do not try to light the appliance. Call Tolinos for immediate assistance.

Who should I call in case of an emergency?
For your emergencies, Tolinos can be reached at 610-588-3338.

What should I do if I SMELL PROPANE?
GET OUT OF THE BUILDING!
TURN OFF YOUR TANK!
DO NOT USE THE PHONE, TURN ON THE LIGHTS OR CREATE A SPARK!

Who should I call if I move or change propane appliances?
Always call Tolinos if you need a gas appliance connected or disconnected.

What should I do if I run out of propane?
Although Tolinos Fuel Service automatic delivery service is virtually foolproof, occasionally, due to unforeseen circumstances, a propane tank may run out, causing your system to lose pressure. If you do run out of propane, first, turn off all control valves on all gas appliances. Next turn off the shutoff valve on the propane tank(s). Then call Tolinos to arrange for delivery, advising them that your tank is empty. Once Tolinos delivers more propane, do not turn it back on yourself; Tolinos will gladly do that for you. Immediately after your tank is refilled, a Tolinos service technician will check to see that all safety controls are functioning properly and the piping system is leak-free.

How do I make the switch from my current supplier to Tolinos Fuel Service?
If you want to make the switch from your current propane supplier to Tolinos, we'll simply disconnect the existing company's tank or tanks, move them aside, replace them with our tanks, perform a GASCheck of the system and within 15 to 45 minutes, the process is complete. The former supplier can then be contacted to pick up thier tank and issue credit for any remaining gallons.

Why is an odorant added to Propane?
Propane is an odorless gas and the addition of this odorant allows you to detect the presence of the gas due to a leak.

What are the safety features?
Odorant is added to propane so leaks can be detected by the distinctive smell. Propane is non-poisonous, non-toxic gas, so inhaling the fumes will not harm you. All hoses and fittings are specially approved for handling propane, since it can act as a solvent. All tanks are fitted with relief valves that provide an escape for the gas should the tank come in contact with extreme heat.

What is propane?
Propane is a by-product of natural gas processing and crude oil refining.

Propane can be both a liquid and a gas. At normal atmospheric pressure and temperature, it is nontoxic, colorless and odorless. Just like natural gas, an identifying odor is added so it can be readily detected. Under moderate pressure it becomes a liquid that vaporizes into a clean-burning gas when released from its storage container. Propane is 270 times more compact as a liquid than a gas, making it economical to store and transport as a liquid.

Propane burns cleaner than gasoline, fuel oils and coal. It emits very small amounts of sulfur dioxide and particulates. If unintentionally released in its liquid form, it quickly evaporates and does not contaminate soil or groundwater.